Refund & Cancellation Policy

This Refund & Cancellation Policy applies to:

1. Personalised Home Tuition
2. Personalised Online Tuition
3. Temporary conversion of Home Tuition to Online Tuition
4. AI Learning Portal Subscription
5. Other educational services where a specific refund arrangement has not been separately agreed in writing

Personalised Tuition may be provided through:

The applicable fees and payment arrangements are communicated or agreed upon at the time of enrolment.

2.1 Payment After Completion of Sessions

For Personalised Tuition where fees are collected after the completion of sessions, there is no refund applicable for sessions that have already been delivered.

Once a tuition session has been completed, the fee applicable to that session is considered payable and is non-refundable.

2.2 Advance Payment

Where a parent or student makes an advance payment for multiple tuition sessions or for a specified period:

• The payment will be adjusted against the applicable sessions.
• A refund may be provided for eligible unused sessions remaining in the applicable period,subject to this Policy.
• No refund will be provided for sessions that have already been completed.
• The refund amount, where applicable, will be calculated based on the eligible unused sessions.

Where a parent or student has enrolled for Home Tuition / Offline Sessions and temporarily requests or agrees to conduct the sessions online, the following terms apply:

3.1 Offline Fee Continues to Apply

The originally agreed Home Tuition / Offline fee will continue to apply during the temporary period in which the sessions are conducted online.

The temporary change in delivery mode does not automatically change the student's tuition programme or fee.

3.2 No Refund or Adjustment

3.3 Return to Offline Tuition

Once the temporary circumstances have ended, the sessions may return to the originally agreed Home Tuition arrangement, subject to scheduling and mentor availability.

Where a student has specifically enrolled for Online Tuition as the primary mode of delivery:

• Fees are payable according to the agreed tuition programme.
• Completed sessions are non-refundable.
• Where an advance payment has been made, eligible refunds may apply only to unused sessions, subject to this Policy.
• Technical issues originating from the student's device, internet connection, electricity supply, browser, or other equipment outside the reasonable control of Sri Hari Sattva Jnana do not ordinarily qualify for a refund.

Where an online session cannot be conducted due to a technical issue attributable to Sri Hari Sattva Jnana, reasonable efforts will be made to provide an alternative arrangement or reschedule the session, subject to availability.

Parents or students who need to cancel or reschedule a tuition session should provide reasonable advance notice.

Sri Hari Sattva Jnana will make reasonable efforts to accommodate rescheduling requests, subject to mentor availability.

No-Show or Late Cancellation

Where a student:

• Does not attend a scheduled session;
• Is unavailable at the agreed time;
• Cancels at very short notice; or
• Is unable to attend due to circumstances within the student's or parent's control,

the session may be treated as a completed session and may not be eligible for a refund or replacement.

Any specific cancellation arrangement communicated at the time of enrolment will apply where applicable.

The AI Learning Portal is offered as a digital subscription service.

This applies even if the subscriber:

• Decides not to continue using the Portal;
• Does not use the Portal during the subscription period;
• Changes their mind after purchasing the subscription;
• Has unused subscription time remaining; or
• Does not use all the features available under their selected plan.

Unused subscription time does not ordinarily qualify for a refund, credit, or extension.

An exception to the general no-refund rule may apply where the AI Learning Portal experiences a material technical issue attributable to Sri Hari Sattva Jnana that prevents the subscriber from accessing or using the subscribed Portal service.

A refund may be considered only where:

Where these conditions are satisfied, the subscriber may be eligible for a refund, subject to verification.

The nature and amount of any approved refund will be determined based on the circumstances, subscription period, and extent of the service interruption.

A refund will not ordinarily be provided for issues caused by:

Where a refund may be available under this Policy, the user should contact Sri Hari Sattva Jnana through the official contact details available on our website.

The refund request should include:

• Student/user name
• Registered email address or mobile number
• Service or subscription details
• Payment or transaction reference
• Date of payment
• Reason for the refund request
• Relevant supporting information, where applicable

Sri Hari Sattva Jnana may review and verify the request before approving a refund.

Submitting a refund request does not automatically guarantee approval.

Where a refund is approved:

• The refund will generally be processed through the original payment method.
• The refund will be initiated after the applicable verification and approval process.
• The time taken for the refunded amount to appear in the user's bank account or payment method may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.
• Sri Hari Sattva Jnana is not responsible for delays caused solely by the payment gateway or financial institution.

If a user accidentally makes a duplicate payment for the same service or transaction, the transaction may be reviewed.

Where the duplicate payment is verified, the applicable amount may be refunded through the original payment method.

The user should provide the relevant transaction references when contacting us.

Where a refund is approved, any deduction relating to payment gateway charges, transaction charges, or other applicable charges will be handled in accordance with applicable law and the terms communicated at the time of payment.

Where applicable, any non-refundable third-party charges may be excluded from the refundable amount.

Discontinuing a service does not automatically create a right to a refund.

For Personalised Tuition, eligibility will depend on whether sessions have already been completed and whether any eligible unused sessions remain from an advance payment.

For AI Learning Portal subscriptions, payments remain non-refundable except where the technical-issue exception described in this Policy applies.

This Refund & Cancellation Policy should be read together with:

Where a separate written agreement provides specific refund terms for a particular service, those agreed terms may apply to the extent of any inconsistency, subject to applicable law.

Sri Hari Sattva Jnana reserves the right to update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with an updated Last Updated date.

The policy applicable to a transaction will generally be the policy in effect at the time of the relevant purchase or enrolment, subject to applicable law.